Billie Eilish has opened up about her experience with online trolls in a clip from the BBC’s new documentary, Billie Eilish: Up Close.

“The people that even say the crazy stuff don’t even think you’ll see it,” she said of the criticism she receives on social media. “They would never say that to you in real life.”

“It’s like, what is the point of trying to do good if people are just going to keep saying that you’re doing wrong?” she continued. “I try so hard to do good for the world and good for people. You can try to do everything right, and still it’s like, one of those exposing celebs accounts goes, ‘Billie Eilish is getting backlash for… whatever in the world’.”

Billie Eilish: Up Close premiered on BBC One on Saturday (July 31), and is now available to watch on iPlayer. In the 45-minute special, Eilish met Radio 1 DJ Clara Amfo to talk about her new album Happier Than Ever (which dropped on July 30), her rise to fame, the impact of success on her life, and her role as an inspirational figure for young people across the world.

The film was accompanied by Eilish’s debut in Radio 1’s Live Lounge, which is available on iPlayer now, and will be played – alongside an exclusive new cover – on Amfo’s Radio 1 show on Thursday (August 5) at 12PM BST.

Watch Eilish discuss online trolls here, and look back at the video for her latest single, “Happier Than Ever”, here.