Photo by Dan Kitwood/Getty ImagesLife & Culture / NewsLife & Culture / NewsBe afraid: AI landlords are comingProperty managers in the US are enlisting the help of AI-powered chatbots to collect rent and handle tenant complaintsShareLink copied ✔️July 1, 2024July 1, 2024Text Serena Smith Sitting on your backside and collecting rent is not a job – but now new technology is permitting landlords to do even less work. The New York Times reports that growing numbers of property moguls are using AI chatbots to manage their properties. Like their human counterparts, these robot landlords can answer questions, handle complaints – and also harass you to pay your rent. According to the NYT, some of these chatbots are provided by organisations like EliseAI, a tech company based in New York which serves the owners of around 2.5 million apartments in the US. The bots are so believable that according to EliseAI CEO Minna Song, some people “come to the leasing office and ask for Elise by name.” While your average landlord might be jumping for joy at the prospect of having to do literally nothing, unsurprisingly, many tenants aren’t too thrilled about having to beg a robot to fix their broken shower. One software programmer told the NYT that dealing with AI landlords had made apartment-hunting even more draining and stressful. “I’d rather deal with a person,” he said, adding that “if it’s all automated, it feels like they don’t care enough to have a real person talk to me.” Anyone who has dealt with a maddening customer service bot can likely sympathise with any tenant forced to deal with an AI landlord. After all, trying to explain to an AI chatbot that you need to get a refund on a £30 clothes order is one thing – trying to explain that you urgently need your boiler repaired or that you really, really cannot afford a rent increase is another. Escape the algorithm! Get The DropEmail address SIGN UP Get must-see stories direct to your inbox every weekday. Privacy policy Thank you. You have been subscribed Privacy policy Expand your creative community and connect with 15,000 creatives from around the world.TrendingIs this the most corrupt World Cup ever?From Donald Trump’s alleged meddling to theories of a pro-Argentina conspiracy, accusations of foul play are taking over the 2026 World CupLife & CultureArt & Photography‘Queer, playful, chaotic and sweaty’: Photos from east London’s HowlBumble & BumbleBeauty‘Texture is documentary’: Matt Benns on 25 years of Surf SprayLife & CultureWhy the smartest person you know is watching Love IslandBeauty10 of the hottest Instagram accounts fusing art, sex and eroticaLife & CultureIt’s a sin: Why gen Z are turning against ‘lust’MusicOlivia Rodrigo: ‘A breakup can be an opportunity to redirect your life’Art & PhotographySun-drenched photo projects to stir your lust for summerDazed LeagueThe heart and soul of LA’s exploding street soccer sceneEscape the algorithm! Get The DropEmail address SIGN UP Get must-see stories direct to your inbox every weekday. Privacy policy Thank you. You have been subscribed Privacy policy