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Jeffree Star
courtesy of Instagram/@jeffreestar

Jeffree Star has apologised for contaminated Conspiracy palettes


TextAlex Peters

The response comes after customers found mysterious hairs in the product

Another day, another influencer make-up product being dragged for contamination. 

Following on from Jaclyn Hill refunding all customers over her “mouldy” lipsticks and Jojo Siwa’s collaboration with Claire’s being recalled for containing a dangerous level of asbestos, Jeffree Star is the latest celeb to come under fire for faulty make-up. The YouTuber has had to apologise to fans after mysterious hairs were found in his new eyeshadow palette.

Earlier this month, Star released a beauty collaboration with fellow YouTuber Shane Dawson, alongside a seven-part video series, The Beautiful World of Jeffree Star which followed the making of the collection. Both the series and the collection were massively successful. To date, the videos have collectively racked up 142 million views while over one million Conspiracy eyeshadow palettes were sold in just 30 minutes, according to Star. 

However, soon after, a number of fans who had purchased the palette took to social media to share that they had discovered mysterious hairs in the product. 

“Hey Jeffree, I love the #ConspiracyPalette but I was swatching “pig-ment” and found a hair like material in it. I just wanted to address the issue and hopefully get it resolved,” one unhappy customer tweeted, while another wrote, “I wasn't going to post this but the hair ruined my eyeshadow pan, I was not expecting this from JSC @JeffreeStar @shanedawson still going to use my palette regardless I was just not expecting huge ass fibers in my palette. I’m shook I still love yall.”

Facing backlash and comparisons to the Jaclyn Hill fiasco, Star took to Twitter to publicly address the complaints and apologise. “Hey everyone, it’s come to our attention that a few dozen people out of 1.1 million palettes produced, have a few ribbon fibers embedded in their products. The lab has done a full investigation & we found the issue. I pride myself on quality and fully apologise for this error,” he tweeted, alongside a statement from the lab and video of how the palettes are created. 

“Moving forward my manufacturer will make sure this never happens again and have put in place several precautions and steps to avoid the ribbon issue,” Star continued, adding that all affected palettes had been replaced and refunded. 

As well as tweeting, Star took to Instagram stories to defend his brand and hit back at accusations. “35 palettes out of 1.1 million have had issues. That is 0.000%,” he said. “I am fully investigating everything and a lot of people are trying to put this next to the Jaclyn Hill lipstick launch. You guys, stop.”

This is not the first time Star and his products have faced criticism. The YouTuber has a long history of racism and misogyny, including telling a woman to “shut up you fucking n***** bitch...you’re a n***** you ugly ass bitch” and calling a person of colour an ape.

Despite posting an apology video in 2017, Star’s has continued to use racist language. Last year, Starr’s former hairstylist Daved Anthony Munoz, shared screenshots of text messages allegedly sent by Starr in which he again uses the N-word and calls beauty guru Jackie Aina a “gorilla.”

Earlier this year, fans also voiced their complaints after lipsticks received as part of the YouTuber’s Mystery Box were found to be ‘sweaty’ and covered in unidentified moisture.

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